We’re an independent agency working for you.

It all began back in 2001 with a yellow legal pad, when Bruce Porter wrote down his vision for a new kind of insurance and financial services company. After spending his career with one of the world’s biggest insurance firms, Bruce saw that it was time for a business plan that prioritized personalized customer service over sales quotas, by providing comprehensive plans across a range of financial and insurance products in Springfield, southwest Missouri, and beyond.

Since that first day in business, The Resource Center has expanded to serve customers throughout Missouri and surrounding states, continuing Bruce’s original commitment to providing “Simple Solutions in a Complex World.”

office

How we think

Our Philosophy

At The Resource Center, it’s all about you. Our purpose is to provide the tools you need to enhance your financial wellbeing and secure your future. That’s why our number one focus is on taking care of your needs by designing a comprehensive insurance and financial plan that satisfies your current objectives and helps accomplish your long-term goals.

Our guiding principles 

Be kind.

Speak honestly.

Make it simple.

Act fairly.

Put people over profit.

How we work

Our Approach

Guided by our client-first philosophy, The Resource Center has the independence to find financial and insurance plans that best fit your needs from a range of partners — instead of finding the best clients to fit the company’s needs.

  • Develop a relationship

    We start by listening. Tell us about your family, your current situation, your priorities, your concerns, and your dreams.

  • Build holistic understanding

    Based on our thorough assessment, we help you establish objectives to put you on the path to financial confidence.

  • Create a comprehensive plan

    One size does not fit all. You get customized insurance and financial products specifically tailored to your goals.

Who we are

Our Team

Get the personalized service you deserve — from experts who are motivated by a genuine interest in your needs. Each member of our team possesses the depth of insurance and financial expertise required to meet your goals. We look forward to going the extra mile to provide the right solutions for achieving your objectives and securing your family’s future.

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Bruce Porter

President & Advisor
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Bruce founded The Resource Center in 2001, based on developing personal relationships with each client in order to understand their goals, priorities, and dreams. His philosophy is to provide simple solutions in a complex world. In his spare time, Bruce enjoys vacationing, family, and spending time with his dog, Jill.

Licenses

Life, Accident & Health, Property & Casualty Licensed

Investment Representative

Education

B.S., Missouri State University

417-880-4755

bporter@resourcecenterinc.com

michelle

Michelle Tyler

VP of Operations
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Michelle oversees Advisory Services at The Resource Center. She specializes in Accounting, Marketing, and Client Services and holds a Property and Casualty insurance license. Michelle serves as Alumna Senior board member for ΞΟι at Missouri State University. In her spare time, she enjoys traveling and spending time with family.

Licenses

Personal Lines Insurance Licensed

Education

B.S. in Business, Missouri State University

417-496-9046

michelle@resourcecenterinc.com

bill

Bill Helfrecht

Property & Casualty Agent
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Bill’s passion is getting to know customers and listening to their concerns. He played baseball and football at Missouri State and enjoys traveling with his wife of 45 years.

Licenses

Life, Accident & Health, Property & Casualty Licensed

Education

B.S. in Marketing, Missouri State University

417-848-8667

billhelfrecht@gmail.com

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Bill Wagner

Property & Casualty Agent
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“My customers are my boss.” That’s how Bill views his approach to providing home and auto insurance. In his spare time, he enjoys golfing and playing pool.

Licenses

Life, Accident & Health, Property & Casualty Licensed

Education

B.A., Missouri State University

417-224-2853

wmjwagner2254@yahoo.com

connie

Connie Dunn

Customer Service
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Connie believes in listening to the customer, earning their trust, and servicing their needs in a professional, timely manner. She loves all things nature, especially watching a beautiful sunrise.

Licenses

Life, Accident & Health, Property & Casualty Licensed

417-882-1800

connie@resourcecenterinc.com

david

David Helfrecht

Property & Casualty Agent
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David works diligently to find the best rate and the most appropriate coverages for each individual customer. He enjoys Crossfit, family vacations to Florida, and all things sports.

Licenses

Life, Accident & Health, Property & Casualty Licensed

Education

B.S. in Marketing, Missouri State University

417-496-4795

david@resourcecenterinc.com

john

John Schaeffer

Property & Casualty Agent
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John helps clients understand their personal lines of insurance and how to protect themselves and their families while saving money. He enjoys racing and going to the lake with family.

Licenses

Property & Casualty, Life Licensed

417-766-4689

john@resourcecenterinc.com

josh

Josh Grable

Property & Casualty Agent
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Josh’s specialties include boats and the Branson/Tri-Lakes area. He focuses on helping customers with all their insurance needs. Josh enjoys going to the lake and spending time with his family.

Licenses

Property & Casualty Licensed

417-230-1802

josh@resourcecenterinc.com

wendy

Wendy Featherston

Director of Business Development
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Wendy brings 15 years of experience in Higher Education Management. She is incisive and compassionate about helping people. Her strength and expertise lies in providing customers with goal-directed and solution-oriented services; exceeding client expectations.

Education

Masters of Criminal Justice, Summa Cum Laude, Florida University

wendy@resourcecenterinc.com

skip

Skip Wilson

Health Services Agent
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Skip helps clients to understand all their options so they can make the informed choices for themselves and their families. He enjoys time with family and watching his grandkids grow.

Licenses

Life, Accident & Health, Property & Casualty Licensed

417-849-2897

skipncarol@sbcglobal.net

Matt Gardner, Property & Casualty Manager

Matt Gardner

Property & Casualty Manager
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Matt always puts his customer’s needs first and helps them understand insurance so they can make informed decisions. In his spare time, he enjoys golfing, playing guitar, and hunting.

Licenses

Life, Accident & Health, Property & Casualty Licensed

Education

B.A. Degree, Missouri State University

417-844-0341

mgardner@resourcecenterinc.com

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Marc Helfrecht

Customer Service
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Marc provides top notch service ensuring you a positive experience.  He loves everything outdoors, anything to do with music, and just having a good laugh!

Licenses

Life, Accident & Health, Property & Casualty Licensed
Licensed Massage Therapist

417-882-1800

marc@resourcecenterinc.com

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Kristin Dyer

Associate Marketing Director
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Kristin has a passion for business and is detail driven. She creates digital content, manages social media and assists with brand management, advertisement and event planning. She loves to spend time with her family and travel to new places.

Education

B.S. in Entertainment Management from Missouri State 

417-882-1800

kristin@resourcecenterinc.com

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